The Touchscreen Isn’t Working

Follow the steps below to troubleshoot issues with your VOCSN touchscreen: 

VOCSN includes a touchscreen lock feature. If locked, the touchscreen will be unresponsive until it is unlocked. To check if the touchscreen is locked: 

1. Look at the top of the screen in the status bar.
2. The touchscreen icon looks like a hand touching a bullseye.
3. If the icon has an orange “X” in it, the touchscreen is locked.

To unlock the touchscreen:

1. Press and hold the touchscreen lock icon in your status bar for 3 seconds. 
2. A pop-up message will appear to confirm when the touchscreen is unlocked.
3. You may now use the VOCSN touchscreen to access controls.

If the touchscreen is unlocked, but still not working, you may need to clean it:

1. If you can, lock the touchscreen by pressing and holding the touchscreen lock icon for 3 seconds. This will prevent accidental screen touches during cleaning.
2. Wipe the screen down with a damp cloth.
3. Dry the screen completely.
4. Unlock the screen again by pressing and holding the touchscreen lock icon for 3 seconds. 

If the screen is unlocked, clean, and still unresponsive, you may need to restart VOCSN:

1. If VOCSN is currently in use, provide the patient with alternative ventilation.
2. Press and hold the power button for 10 seconds, or until VOCSN emits a steady alarm tone.
3. Press the alarm silence button and VOCSN will shut itself down.
4. Press the power button to power VOCSN back on.